Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. 

For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

Patient Arrival Policy
 

For you and your pet's protection and for the protection of other clients and their pets, please have your dog controlled and on a leash while in the waiting room and exam room. Cats also need to be properly confined in a carrier or on a leash. If you do not have one, please ask for one prior to getting your pet out of the car. We have had animals escape from their owner coming into and leaving the hospital and some were never recovered. We also ask that you not help with the restraint of your pet while being worked on. We have staff trained in the proper manner of restraining a pet while a procedure is being done. While they might not normally bite you, the owner, when in a strange environment, and perhaps feeling pain, they may bite you in an attempt to bite us.